Service Coordinator

1 month ago


Perth, Western Australia PALFINGER AG Full time

Job Summary

We are seeking a highly skilled Service Coordinator to join our team at PALFINGER AG. As a Service Coordinator, you will be responsible for providing technical support to our Service Engineers and coordinating service jobs to ensure timely execution and high-quality results.

Key Responsibilities

• Provide 1st line technical support to Service Engineers on service jobs, including inspection and maintenance, spare parts and repair, refurbishment and upgrades, and hook replacement.

• Work in accordance with the company's latest strategy, quality manual, HSE policy, and applicable laws and regulations.

• Coordinate the deployment of Service Engineers and ensure timely execution of work orders in accordance with customer scheduling and flag/class requirements.

• Control the cost, quality, and schedule of service jobs and coordinate with the Spares Department on spares parts required for service jobs.

• Verify service reports, claims, overtime, and overseas allowance.

Requirements

• Diploma qualifications or equivalent in any discipline, preferably with an engineering or technical background.

• 2 to 3 years of relevant working experience in service coordination.

• Previous working experience in the Marine and offshore industry is preferred.

• Familiarity with using CRM database systems or equivalent (e.g. SAP).

• Computer literate with good MS Office skills in word and excel.

• Ability to work in a fast-paced and dynamic environment.

• Effective communicator and team player.

What We Offer

i. Flexible and hybrid work arrangements.

ii. Great learning opportunity within the organization and across the region.

iii. Dynamic work environment with strong teams.


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