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National Key Account Manager
2 months ago
The Key Account Manager is a national position responsible for managing and developing the EHP business within Harvey Norman. You will create and execute joint business plans to achieve set revenue, profit, and market share KPIs. Your business strategies and investments will align with the EHP commercial agenda and include designated Electrolux brands, categories, and products.
You will demonstrate the ability to analyze sales and market data to identify opportunities or risks and develop business case recommendations that influence market performance and retail negotiations.
You will be responsible for effectively communicating the business plan to the field sales team to maximize revenue and profit potential through execution excellence.
Key Responsibilities- You will own the relationship with key customers, including all communication, planning, administration, and execution to deliver results within your retail accounts.
- Ensure that customers have clear sales and marketing plans aligned with the EHP corporate direction, which delivers growth in strategic categories. You will collaborate and communicate internally with multiple departments within the business to drive results, including marketing, demand flow, category, training, and state sales teams to ensure successful execution of your plans down to store level.
- Actively seek out critical information that influences the performance of EHP products in stores, understand competitor activity, and market dynamics to ensure EHP remains relevant and on course to deliver sales revenue, profit, and market share KPIs.
- Internal alignment will be key to your success, and you will create and distribute regular communication via various platforms to the EHP state sales team for successful implementation at store level.
- Conduct regular, scheduled business meetings with your customers, which will incorporate performance reviews against sales, volume, forecast, marketing investment, and promotional objectives.
- Administrative tasks, including price list management, internal and external, internal price and rebate system management, credit claim reconciliation, management, and reconciliation of accruals where required, and business case preparation for investment with your key customers.
- Utilize multiple business inputs to proactively identify opportunities, issues, and upcoming challenges, such as retailer SOH and sell-through data, Cognos reporting, forecast achievement reports, customer market share data, and general market information.
- You have a proven track record of success as a National Key Account Manager or National Account Executive.
- Experience working in Consumer Appliances/Electronics/Whitegoods or FMCG industries.
- Experience working with Harvey Norman in some capacity is advantageous.
- Well-developed communication skills, both written and verbal.
- You are customer-centric, with a desire to identify and meet the needs of your customers.
- Results-driven and love to influence for results at all levels.
- You love to plan and own the process from plan to implementation.
- Ability to seek, digest, and develop insights from data and are comfortable with analytical work.
- A proven negotiator who can create and maintain strong relationships at a senior level.
- Work with Global Market Leading Brands.
- Health and Well-being initiatives.
- Friends & Family Discounts.
- CARE Day (additional leave).
- Picnic Day in NSW.
- Continued Progress on Diversity & Inclusion.
