Customer Service Advisor

4 days ago

Newcastle, New South Wales, Australia IMB Bank Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team at IMB Bank.

The Role
  • Deliver exceptional customer service and support to our valued members via phone, in person, and online.
  • Build strong relationships with members to understand their banking needs and provide tailored solutions.
  • Assist members with a wide range of banking transactions and enquiries, helping them achieve their financial goals.
Key Responsibilities:
  • Have conversations and interactions with members via all channels, assisting them with their banking and insurance needs and enquiries.
  • Explore new opportunities to find the right financial solutions that may improve their position.
  • Use various technologies, systems, and digital platforms, cash handling and balancing.
  • Work with your Manager and team to collectively achieve the branch goals and objectives.
  • Maintain a high level of operational adherence in line with company and regulatory standards, policies, and procedures, and carry out administrative duties.
About Us

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. We have been providing simple, competitive, and authentic banking for over 144 years, donating over $12 million through our Community Foundation to over 900 projects in the communities in which we live.

We offer a supportive and rewarding work environment, with a range of benefits including a competitive salary ($55,000 - $65,000 per annum), wellbeing days, product concessions, paid parental leave, purchased leave options, study assistance, corporate uniform, and genuine investment in your learning and professional growth.

Requirements:
  • Experience in sales and service, preferably in retail, banking, or hospitality industries.
  • Cash handling experience and an accurate eye for detail.
  • A learning mindset and ambition to build a career in the banking industry.
  • An aptitude for technology and proficient in MS Office programs/apps.
  • Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment.
  • A flexible approach in the workplace, can take initiative, prioritise work, and problem-solve to complete daily work requirements.
  • A genuine desire to help people, work directly with customers as well as work with and support a team.
  • The willingness to travel to branches within the region as required for training or staff relief purposes.

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