Technical Support Specialist

2 days ago

Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $90,000
**Job Title:** Technical Support SpecialistWe are seeking a skilled professional to own, troubleshoot and solve complex customer technical issues. As a key member of our Customer Service & Support team, you will be responsible for investigating and resolving intricate problems.**Key Responsibilities:
  • Investigate and resolve complex customer technical issues through meticulous analysis and logical problem-solving skills.
  • Collaborate with internal teams to leverage troubleshooting tools and best practices.
  • Become an expert in Microsoft products and services, sharing knowledge through readiness programs, technical coaching and mentoring of others.
  • Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and develop automation techniques and diagnostic tools driving Microsoft product enhancements.
**Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field.
  • 3+ years of technical support, technical consulting experience, or information technology experience.
  • Strong customer service, accurate and logical problem-solving, communication skills, and ability to work in a team environment.
  • Ability to use debug skills and source code access to troubleshoot and isolate problems to a component level.
**Preferred Qualifications:
  • Familiarity with MS Office Applications (Word, Excel, PowerPoint).
  • Understanding of client, server, networking, and Internet technologies fundamentals.
  • Experience in network operations, software support or I.T. consulting.
  • Copilot Technology Experience In These Areas Desirable Knowledge about Office usability and Performance Tuning Shared Service Provider Administration Service Applications.
**About Us:

We value diversity and believe that being different is what makes us stronger. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact us.

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