Customer Service Representative

2 days ago

Toowoomba City, Australia 4WD SUPACENTRE Full time
Job Title: Click & Collect Service Representative - Toowoomba

Join 4WD Supacentre, a leading omni-channel retailer, as a Click & Collect Service Representative in our Toowoomba store. As a key member of our team, you will be responsible for delivering exceptional customer experiences while generating sales.

Key Responsibilities:
  • Ensure the counter and click and collect queues are clean and tidy at all times.
  • Provide priority support to all click and collect customers.
  • Adhere to customer ID requirements for orders.
  • Coordinate and call customers to pick up small and manageable items from the front counter, and for large and bulky products from the warehouse.
  • Initiate upsell initiatives by asking curious and informative questions.
  • Maintain a strong understanding of product offerings, new product lines, and discontinued items.
  • Effectively manage and coordinate part order pick-ups and collections notices.
  • Contact customers for short, packed audits.
  • Complete daily audits of click and collect orders.
  • Ensure the click and collect storage areas are neat, clean, and organized at all times.
  • Support the warehouse operations where required for click and collect order pick-ups.
  • Ensure the effective and safe operation of click and collect practices, carrying out duties quickly, safely, and efficiently.
Support:
  • When Click and Collect duties are complete:
  • Support the sales floor operations by working with customers to identify their needs and provide solutions, taking a holistic approach to selling.
  • Provide an exceptional level of customer service in all customer dealings.
  • Create and build long-term relationships with our customers.
  • Create a positive shopping experience for our customers.
  • Support the warehouse daily operations as required.
Requirements:
  • Available to work on weekends.
  • Proven experience managing click and collect orders from start to finish.
  • High level of customer satisfaction.
  • Previous retail experience (minimum 2 years) with a high energy sales focus.
  • Excellent interpersonal skills, highly customer-centric.
  • Ability to grasp and learn new product SKUs, POS, etc.
  • Knowledge of 12v systems, highly regarded.

Apply now and take the first step in your career with 4WD Supacentre. We look forward to hearing from you

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