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Customer Service Representative
2 months ago
About Coates Hire
We are a leading provider of equipment hire solutions, proudly Australian owned and operated. Our company has a long history of supporting customers to deliver major projects and an exciting future focused on growth.
The Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for customers at our Toowoomba branch, your primary goal will be to ensure that our customers receive the best possible service with their equipment solutions.
Key Responsibilities
- Addressing customer needs and providing exceptional service
- Generating hire schedules, quotes, and invoicing
- Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns
- Assisting customers and colleagues in the yard with loading equipment
What You'll Get in Return
We offer a range of benefits and perks, including:
- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
What We're Looking For
We're seeking an individual with:
- Previous face-to-face customer service experience
- A desire to provide amazing customer experience
- General computer skills (MS Word, Excel, Outlook)
- A quick and adaptable learner
- Ability to lift and no mobility restrictions
Why Coates Hire?
We're committed to creating a workplace that values diversity and inclusion. We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
We're dedicated to supporting local and national charities through the Coates Foundation and investing in more sustainable equipment solutions to help create a greener future for all.
Unlock Your Next Career Opportunity
We welcome candidates from all backgrounds, experiences and perspectives to apply.
Coates Hire. Equipped for You.
