Customer Service Representative

7 days ago


Toowoomba City, Australia Australia Post Full time
About the Opportunity

We're seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Officer. As a key member of our retail team, you'll play a vital role in delivering exceptional customer experiences and providing top-notch service to our customers.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Mail and Parcel Handling: Process and handle mail and parcel transactions, including cash handling and processing.
  • Identity Services: Conduct and process identity services transactions, including Australian Passport Interviews.
  • Product Promotion: Promote our products and services to customers, including up-selling and cross-selling opportunities.
  • Administrative Tasks: Assist with administrative duties, such as stocktaking and record maintenance.
Requirements
  • Customer Service Experience: Previous experience in customer service and/or cash handling is essential.
  • Physical Demands: You'll need to be fit to lift up to 16kgs of mail regularly and stand for your shift.
About Us

At Australia Post, we're committed to delivering exceptional customer experiences and providing a positive work environment for our employees. We're proud to be an inclusive workplace and encourage applications from people of all ages, genders, and backgrounds.



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