Luxury Hotel Operations Manager
4 weeks ago
Crystalbrook Collection Hotels
We are seeking a highly skilled Duty Manager to join our team at Crystalbrook Kingsley, a luxury hotel in Newcastle. As a key member of our Front Office Department, you will be responsible for leading the day-to-day operations and ensuring exceptional guest experiences.
About the Role:
- You will support the Rooms Division Manager in managing the Front Office Department, including supervising staff and implementing efficient processes.
- Collaborate with colleagues to deliver outstanding customer service, exceeding guest expectations and driving loyalty.
- Maintain accurate records, adhere to company policies, and ensure compliance with relevant laws and regulations.
- Contribute to the development and implementation of strategies to drive revenue growth, improve efficiency, and enhance guest satisfaction.
Your Skills and Qualifications:
- Minimum Diploma level qualification in hospitality or a related field.
- Proven experience in a similar Duty Manager role, preferably within the hotel industry.
- Strong communication and problem-solving skills, with the ability to remain calm under pressure.
- Proficient in Opera PMS and other hotel management systems.
- Suitable technical knowledge, with hidden talents appearing when needed.
- Guru-level knowledge of PMS (Opera).
Benefits:
- A competitive salary package of $73,348 per annum.
- A market-leading 50% F&B discount across all venues.
- $99 Room rates and friends and family discounts.
- Lifestyle benefits, including extra leave and online learning opportunities.
Why Choose Us?
C crystalbrook Collection is an award-winning hotel development and management company, with a portfolio of distinctive upscale hotels, restaurants, and bars. We value individuality and creativity, offering a supportive and passionate work environment.
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