Sales Operations Manager

1 week ago


Newcastle, New South Wales, Australia GFG-Alliance Full time

The Sales Operations Manager role is pivotal in delivering exceptional customer service to a niche group of predominantly mining focused manufacturing customers.

This key position involves building deep relationships with our customers and collaborating closely with operational, planning, and supply chain functions within our business.

The Sales Operations Manager oversees the order management and fulfilment processes for both domestic and international customers, acting as an interface between customers and InfraBuild stakeholders involved in the order fulfilment process.

Key responsibilities include resolving complex enquiries, managing orders, and gathering market intelligence to ensure seamless customer experiences.

A strong functional relationship exists with the Market Manager, Manufacturing and Resources, enabling effective collaboration and information sharing.

The Sales Operations Manager identifies and implements improvements to order management, supply chain processes, and overall delivery performance, fostering opportunities for growth and development.

This role requires a passion for delivering outstanding customer service outcomes and a proactive, process-driven approach. Strong communication and engagement skills are necessary to build and maintain customer and internal stakeholder relationships.

Experience in customer-facing roles is advantageous, particularly in complex supply chains and SAP systems.

This role may involve occasional domestic travel requirements.

As a Sales Operations Manager at GFG-Alliance, you will be rewarded with a competitive salary package, opportunities for career development, and a supportive team environment that prioritises people and safety.

GFG-Alliance is a leading integrated steel manufacturing, distribution, and recycling business, providing solutions for commercial and residential construction, large-scale infrastructure, and primary producers.



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