Customer Success Manager
5 days ago
We are seeking a highly skilled Customer Success Manager to join our team at Healthengine. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our healthcare practices, ensuring their continued partnership with us.
Your primary focus will be on helping our clients unlock the full potential of our products and achieve maximum return on investment. You will work closely with our clients to understand their business needs, operations, challenges, and goals, and develop tailored solutions to address their specific requirements.
This is a unique opportunity to join a fast-growing company that is transforming the healthcare experience in Australia. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.
Key Responsibilities- Build and maintain positive, long-term relationships with clients to ensure their continued partnership with Healthengine.
- Proactively manage a portfolio of high-value clients, helping them unlock the full potential of our products and achieve maximum return on investment.
- Recognise opportunities to offer additional services that bring value to our clients and prepare tailored proposals.
- Regularly compile and share performance insights with customers, highlighting their success metrics.
- Identify any potential obstacles to customer retention and proactively resolve them.
- Collect valuable product feedback from customers and relay this to internal teams for ongoing improvement.
- Lead the negotiation and closure of renewal agreements with existing clients.
- Act as a liaison for customers with finance and billing matters, ensuring seamless processes.
We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer service. You will be a strong communicator with excellent interpersonal skills, able to build and maintain strong relationships with our clients.
You will be a strategic thinker with a proven ability to develop and implement effective solutions to address complex business challenges. You will be a team player with a strong work ethic, able to work collaboratively with our internal teams to achieve our business objectives.
If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
What We OfferWe offer a competitive salary and benefits package, as well as opportunities for professional growth and development. You will be part of a dynamic and supportive team that is passionate about delivering exceptional customer service.
We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all our employees. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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