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Customer Success Manager
2 months ago
At Healthengine, we're on a mission to improve access to healthcare by helping Australians find and connect with all primary care providers. As a Customer Success Manager, you'll play a vital role in shaping the future of healthcare in Australia.
About the RoleAs a trusted partner to our practices, you'll gain a deep understanding of their business needs, operations, challenges, and goals. Your purpose will be to help customers fully leverage our products, ensuring they unlock their full potential and achieve maximum return on investment.
Key Responsibilities- Build and maintain positive, long-term relationships with clients to ensure their continued partnership with Healthengine.
- Proactively manage a portfolio of high-value clients, helping them unlock the full potential of our products and achieve maximum return on investment.
- Recognise opportunities to offer additional services that bring value to our clients and prepare tailored proposals.
- Regularly compile and share performance insights with customers, highlighting their success metrics.
- Identify any potential obstacles to customer retention and proactively resolve them.
- Collect valuable product feedback from customers and relay this to internal teams for ongoing improvement.
- Lead the negotiation and closure of renewal agreements with existing clients.
- Act as a liaison for customers with finance and billing matters, ensuring seamless processes.
You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction.
Requirements- Strong experience in an Account Management role.
- Experience in using multiple CRM and client management and reporting systems.
- Experience using Microsoft Office (Excel, Word, Powerpoint) & Google Suite.
- A hybrid workplace that offers flexibility to balance work and life.
- A vibrant social calendar of events, quarterly team-building activities and more.
- Unlimited coffee and snacks, and a subsidised vending machine in our Perth office.
- Award-winning workplace culture.
We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2024.
