Reservations Agent

3 weeks ago


Brisbane, Queensland, Australia Rydges Full time
About Rydges South Bank Brisbane

Rydges South Bank Brisbane is a leading hotel in the heart of Brisbane's arts and entertainment precinct, offering a unique blend of style, comfort, and exceptional service.

About the Role

We are seeking an experienced Reservations Agent to join our Front Office team on a full-time basis. As a key member of our team, you will be responsible for responding to incoming reservations calls, emails, and enquiries from guests, travel agents, and corporate companies.

Key Responsibilities:
  • Process all reservations, cancellations, and amendments to bookings
  • Communicate guest special requests to relevant teams throughout the hotel
  • Communicate guest complaints to hotel management and assist in investigations and resolutions
  • Be an expert on the hotel rooms, room rates, and packages available and upsell when possible
  • Assist Group Reservations and Reception when required
Benefits & Perks

At Rydges, we offer a range of benefits and perks to our team members, including:

  • Incredible team member discounts from your first day on-the-job
  • 50% off stays at Rydges hotels
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
  • Australia and NZ's largest and most diverse experiences company
Requirements

To be successful in this role, you will need:

  • Previous experience working in reception/front desk/reservations, cashier, information services, customer-facing positions
  • Excellent communication, attention to detail, problem-solving skills, high standard of personal grooming, and a professional, friendly, and helpful demeanor
  • Organisation and planning, time management, customer service, and a collaborative work ethic

If you're interested in this role, please submit your application through our website.


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