Reservations Agent
3 weeks ago
Rydges South Bank Brisbane is a leading hotel in the heart of Brisbane's arts and entertainment precinct, offering a unique blend of style, comfort, and exceptional service.
About the RoleWe are seeking an experienced Reservations Agent to join our Front Office team on a full-time basis. As a key member of our team, you will be responsible for responding to incoming reservations calls, emails, and enquiries from guests, travel agents, and corporate companies.
Key Responsibilities:- Process all reservations, cancellations, and amendments to bookings
- Communicate guest special requests to relevant teams throughout the hotel
- Communicate guest complaints to hotel management and assist in investigations and resolutions
- Be an expert on the hotel rooms, room rates, and packages available and upsell when possible
- Assist Group Reservations and Reception when required
At Rydges, we offer a range of benefits and perks to our team members, including:
- Incredible team member discounts from your first day on-the-job
- 50% off stays at Rydges hotels
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
- Australia and NZ's largest and most diverse experiences company
To be successful in this role, you will need:
- Previous experience working in reception/front desk/reservations, cashier, information services, customer-facing positions
- Excellent communication, attention to detail, problem-solving skills, high standard of personal grooming, and a professional, friendly, and helpful demeanor
- Organisation and planning, time management, customer service, and a collaborative work ethic
If you're interested in this role, please submit your application through our website.
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