Customer Care Professional

2 weeks ago

Perth, Western Australia beBeeService Full time $93,500 - $96,500

Job Title: Client Service Manager

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We are seeking an experienced and compassionate professional to join our team as a Client Service Manager. This role will involve working closely with clients and their families to deliver exceptional customer service and support.

About the Role:

  • Build and maintain strong relationships with clients and their families, ensuring they receive the best possible service and support.
  • Oversee all aspects of service delivery, working closely with internal teams to meet each client's individual needs.

Key Responsibilities:

  1. Act as the primary contact for clients and their families, providing accurate and timely information about available services.
  2. Manage and document client feedback, ensuring concerns are addressed in line with our Feedback Policy & Procedure.
  3. Conduct regular wellness visits, client contacts, and annual reviews to optimise care and support.
  4. Develop care plans aligned with ACAT/NSAF assessments and client goals, working collaboratively with clinical and allied health teams.
  5. Ensure care plans are reviewed and updated at least annually or as care needs change.
  6. Maintain accurate budget planners, updating them as services or funding levels change.

About You:

  • You are an empathetic and customer-focused professional who thrives in a dynamic environment.
  • Your ability to provide exceptional service and coordinate resources effectively will ensure clients receive the best possible support.

Essential Requirements:

  • Evidence of COVID-19 and current Flu vaccinations.
  • Ability to obtain a National Police Clearance (within 6 months validity).
  • Successful completion of pre-employment health checks and reference checks.
  • Valid Class C driver's licence.
  • Reliable vehicle with full comprehensive car insurance.

Benefits:

  • Competitive remuneration package.
  • School holidays childcare assistance.
  • Discounted health insurance.

A Rewarding Career:

This is a fantastic opportunity for a caring and motivated individual to make a real difference in the lives of our clients.

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