IT Support Specialist

1 week ago


Australia Werfenlife SA. Full time

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at Werfenlife SA. As a key member of our technical support team, you will be responsible for providing expert technical support and guidance to our customers in the healthcare industry.

Key Responsibilities:

  • Assume a lead technical role in healthcare environments for go-live implementations, installations, and upgrades related to our software applications and their functionalities.
  • Provide pre-sales consulting information for our software applications and implementation for our sales team and end-user groups prior to order submission.
  • Escalate customer support for our clinical IT products.
  • Act as a first level of support for issues and projects involving our software applications.
  • Identify and resolve issues affecting network performance and security in collaboration with the institution's IT department.
  • Troubleshoot issues, make configuration changes related to customer's intended or requested workflow, and review application logs before escalating the issue to our global support team.
  • Travel to customer locations to implement and troubleshoot issues related to our IT products.
  • Travel to customer locations to provide consultative services for end-users relative to the functionality of our applications software, necessary IT requirements for adequate system performance, and the implementation process.
  • Comply with all ISO 9000 mandated policies, procedures, instructions, and records.
  • Perform other duties and responsibilities as assigned by our leadership team.

Internal Networking/Key Relationships:

FSE, helpline, sales, application specialist, marketing

Requirements:

  • Degree in Information Technology is a must.
  • Minimum of 1-3 years' experience with IT is a must.
  • 1-3 years' experience in IT for the healthcare market is highly desirable.

Areas of Expertise:

  • Good knowledge of administration and maintenance of servers and workstations in both hardware and software areas.
  • Good knowledge of Windows.
  • Good knowledge of networking (wiring, HUB, Switch, DNS/DHCP, firewall solutions, network diagnostics).
  • Knowledge of relational databases and SQL queries.
  • Knowledge of ASTM and HL7 communication protocols.
  • Knowledge of Linux would be a plus.
  • Knowledge of automation lines in laboratory environments would be a plus.

Additional Skills & Capabilities:

  • The candidate must be available to travel throughout the Oceania territory as needed.
  • Desired excellent communication skills and fluency in English.
  • Be self-motivated, take initiative, and be willing to lead technical presentations and discussions with end-users.
  • Proven customer-oriented background and the ability to work in a fast-paced environment.

Travel Requirements:

30% of time



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