IT Support Specialist

5 days ago

Australia Turner & Townsend Group Full time

At Turner & Townsend Group, we're passionate about delivering exceptional results. That means providing top-notch services to our clients, empowering our people to reach their full potential, and contributing to a thriving community. Every day, we help our major global clients achieve their ambitious goals, in over 130 offices worldwide.

We're a leading independent professional services company specializing in programme management, project management, cost management, and consulting across the property, infrastructure, and natural resources sectors.

Due to significant growth and ongoing delivery success, Turner & Townsend Group is seeking a skilled IT Support Specialist in Brisbane.

Key Responsibilities
  • Providing comprehensive IT help-desk support to all levels of users, including setting up new users, password resets, and installing IT equipment at new office locations across the business (local & remote).
  • Overseeing the day-to-day running of all IT servers and systems to ensure they are working effectively across the enterprise.
  • Call logging & management, including regular liaison with IT hardware maintenance providers.
  • Management of IT System – Service Request Database (Help Desk).
  • Collaborating with other members of Group IT to support and develop the Group's IT services.
  • Assisting in the development of Technical standards and the delivery of the IT Strategy.
  • Participating in the change management processes, including management of the entire lifecycle – from planning and impact analysis to remedial actions.
  • Monitoring daily backups, managing asset databases, and software registers.
  • Liaising with the business, building positive working relationships.
  • Assisting in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals.
  • Duties will vary and be revised due to the nature of the IT Support environment (above is a guide and not a comprehensive list of responsibilities).
Requirements
  • Professionally qualified in a relevant field.
  • Experience of CITRIX and/or SQL Servers advantageous.
  • Previous experience of working in a project environment, with active involvement within project life-cycle.
  • Basic understanding of managing asset databases and software registers.
  • All-round IT support specialist with at least 18 months of hands-on, remote, and telephone support.
  • Minimum 12 months hands-on experience on LAN and/or WAN.
  • Experience supporting a wide range of desktop applications (e.g. MS Office, Project, Visio, etc).
  • Experience of server set-up to include Windows 2003/07 is required.
  • Minimum of 12 months experience with Lotus Notes on a client and server environment, to include day-to-day support, server admin skills, and replication tasks.
  • Strongly customer-focused and confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
  • Analytically minded, able to break down and understand information.
Additional Information

We're committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

We promote a healthy, productive, and flexible working environment that respects work-life balance.

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