IT Support Specialist

3 days ago


Australia TeamLogic IT, Vancouver, WA Full time

About the Company
TeamLogic IT, a leading provider of IT services, is partnering with a prestigious law firm to deliver exceptional corporate legal services across the United States. With a strong presence in Vancouver, WA, this firm is recognized for its professional, yet approachable culture, and its commitment to delivering top-notch service to its clients. If you're looking to be part of a supportive team within the legal space where your IT expertise will be highly valued, we'd love to hear from you.
About the Role
As an IT Support Specialist, you will be the primary point of contact for IT queries within the Vancouver office, providing crucial Level 1 and some Level 2 support. Your responsibilities will include onboarding and offboarding staff, managing Service Desk tickets, and delivering top-tier IT support to approximately 450 users across multiple locations. Though the IT leadership is primarily based in Vancouver, you'll work closely with your peers to ensure seamless IT operations across the firm.
Key Responsibilities:

  • Provide Level 1 and Level 2 technical support to users via phone, email, and in-person.
  • Manage Service Desk tickets and ensure timely resolution of technical issues.
  • Onboard and offboard new staff members, ensuring a smooth transition of IT services.
  • Collaborate with IT leadership to ensure seamless IT operations across the firm.
  • Stay up-to-date with the latest IT trends and technologies to provide expert support.

About You
You are a skilled IT professional with experience in helpdesk support, primarily at the Level 1 level with some exposure to Level 2 tasks. You have a strong understanding of the legal industry's unique IT needs and can provide efficient, high-quality support to legal professionals. Your proactive approach and sense of responsibility make you an asset in ensuring the smooth operation of the firm's IT services.
Requirements:

  • 2+ years of experience in a Service Desk or IT Support role.
  • 1+ years' experience within a law firm or professional services environment.
  • IT qualifications, with a strong preference for experience in legal settings.
  • Solid experience with Microsoft Office Support and Office 365.
  • Good working knowledge of Active Directory, Group Policy, and Exchange.
  • Proficiency in iManage or similar document management systems.
  • Experience with SCCM and Intune for re-imaging tasks.
  • Excellent verbal and written communication skills with a client-focused service mentality.
  • Strong troubleshooting abilities to resolve technical issues swiftly and effectively.


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