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IT Support Specialist

2 months ago

Australia Grow Inc. Full time

About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at GROW Inc. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.

Key Responsibilities

  • Support and Maintenance
    • Provide technical support and maintenance for our IT systems and infrastructure, including hardware and software.
    • Identify and resolve technical issues in a timely and efficient manner.
  • Documentation and Knowledge Management
    • Develop and maintain accurate and up-to-date documentation for our IT systems and infrastructure.
    • Collaborate with the team to develop and implement knowledge management processes.
  • IT Spend Optimization
    • Work with the team to optimize IT spending on hardware and software licenses.
  • Incident Management and Resolution
    • Participate in incident management and resolution processes.
  • Hardware Lifecycle Management
    • Manage the lifecycle of all IT hardware, including sourcing, provisioning, setup, support, and replacement.
  • User Access and Software Licenses
    • Manage user access and software licenses.
  • IT Support and Assistance
    • Provide IT support and assistance to all employees and business initiatives.
  • Onboarding and Induction
    • Onboard and induct new employees.
  • Vendor Liaison
    • Liaise and engage with vendors for all third-party software and tools.
  • IT Helpdesk Management
    • Manage the IT Helpdesk in JIRA Service Desk and ensure all issues are actioned in a timely manner.

What We Offer

  • Competitive Salary and Benefits
  • Opportunities for Professional Growth and Development
  • Flexible and Remote Working Environment
  • Diverse and Friendly Culture
  • On-the-Job Learning and Training