Housekeeping Services Supervisor

3 hours ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time
About the Role

We are seeking an experienced Housekeeping Services Supervisor to join our team at The Star Brisbane. As a key member of our housekeeping team, you will be responsible for overseeing the day-to-day cleaning operations, ensuring guest privacy and security, and delivering exceptional guest experiences.

Key Responsibilities
  • Ensure all relevant guest information is shared with the team, including VIPs, cots, and rollaway beds.
  • Support and assist the team during peak periods, maintaining a high level of service and quality.
  • Perform room spot checks to ensure all rooms meet hotel standards.
  • Resolve guest concerns in a professional and diplomatic manner.
  • Monitor and report maintenance requests as needed.
Requirements
  • Leadership experience in a similar supervisory position.
  • Previous experience within a 5-star property or integrated resort.
  • Property Management System Opera experience is desirable.
  • Strong communication skills and high-level computer literacy.
About You

You will be an experienced housekeeping professional with a proven track record of improving operational efficiency, elevating guest experiences, and maintaining the highest room presentation standards. You will bring a collaborative mindset and thrive in a team environment, with a demonstrated understanding of relevant industry regulatory requirements.

What We Offer
  • Complimentary buffet meal on every shift.
  • Uniform laundered and ready for you daily on property.
  • Discounted parking available in the city.
  • Up to 30% discounts across award-winning restaurants and accommodation.
  • Supportive leadership team.
  • Paid parental leave from Day 1, secondary carer's leave also on offer.
  • Endless career growth and opportunities to learn and develop your career.
About Us

The Star Entertainment Group is a leading hospitality and entertainment company, committed to creating a diverse, equitable, and inclusive workplace. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.



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