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Housekeeping Operations Manager

2 months ago

Brisbane, Queensland, Australia UniLodge Full time
Job Summary

We are seeking a skilled and results-driven Housekeeping Supervisor to join our team at UniLodge. As a Housekeeping Supervisor, you will be responsible for leading and motivating the Housekeeping and Public Area Cleaning team to achieve daily cleaning excellence across our properties.

Key Responsibilities
  • Lead and Motivate the Housekeeping Team: Ensure the cleanliness of guest rooms, guest corridors, linen rooms, housekeeping pantries, and Public Areas in accordance with procedures and checklists.
  • Manage Employee Performance: Roster and manage the performance of employees, including selection, training, and mentoring.
  • Manage Guest Complaints: Assist in managing all guest complaints within company guidelines and escalate where necessary.
  • Attend Meetings and Training: Attend all briefings, meetings, and training as assigned by management.
  • Quality Control: Ensure arrival rooms are checked daily to ensure rooms are maintained to a quality standard.
  • Health and Safety: Understand and ensure the safe usage and storage of cleaning/chemical agents in line with health and safety regulations.
Requirements
  • Experience: 1-2 years previous hotel housekeeping supervisory experience.
  • Skills: Confident using a computer, and able to use Microsoft Office Suite (Word & Excel). Ability to multi-task and work well in high-pressure situations.
  • Personal Qualities: Well-presented and always professionally groomed. Lead by example, and be results and service-oriented with a keen eye for detail.
  • Availability: Available to work full-time (38 hours per week) across a Monday to Sunday roster. Hold valid working rights in Australia. Willing to obtain a National Police Check.