Logistics Support Specialist

3 weeks ago

Keilor Park, Victoria, Australia C.H. Robinson Full time
Job Description

The Logistics Support Specialist plays a vital role in ensuring seamless customer experiences by providing world-class support through various communication channels.

Key Responsibilities:
  • Deliver prompt and effective customer service via phone, email, or live chat, addressing inquiries and resolving issues efficiently.
  • Perform routine tracking and tracing of shipments, updating relevant information as necessary to ensure accurate logistics management.
  • Troubleshoot minor site and load issues, escalating more complex problems to the appropriate teams when required.
  • Foster strong relationships with customers by actively listening to their needs, educating them when necessary, and offering timely solutions.
  • Collaborate with colleagues to achieve exceptional customer satisfaction, adhering to departmental and company standards.
Requirements:
  • Bachelor's degree or equivalent experience in a related field.
  • Ability to work flexible hours, including evenings and weekends.
Preferred Qualifications:
  • Strong communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders.
  • Proficiency in Microsoft Office Suite applications, with a basic understanding of logistics software.
  • Proven track record of delivering results in a fast-paced environment, with attention to detail and accuracy.
  • Minimum 1 year of experience in a customer-facing role, preferably in logistics or supply chain management.
  • Certificate III in Warehousing and Logistics (or similar) is highly regarded.
  • Previous experience in 3PL operations is an added advantage.
Benefits

C.H. Robinson Oceania values diversity, inclusivity, and employee well-being. As an Equal Opportunity employer, we offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience and qualifications. Our comprehensive benefits package includes access to our Employee Assistance Program, flexible work arrangements, and opportunities for career growth and development.

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