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Contract Logistics Customer Support Team Member

1 month ago

Keilor Park, Victoria, Australia C.H. Robinson Full time
Job Description

We are seeking a highly skilled Contract Logistics Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving issues efficiently, and escalating larger problems as necessary.

About the Role

This is a customer-facing role that involves handling inbound communication from clients, including phone calls, emails, and live chat. You will be required to perform routine tracking and tracing of shipments, troubleshoot minor site and load issues, and provide world-class customer service by actively listening to customers, educating them when necessary, effectively identifying solutions, and taking quick actions.

Duties and Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and concerns promptly and fairly
  • Perform routine tracking and tracing of shipments
  • Identify and escalate larger customer and load issues to appropriate parties/departments
  • Meet or exceed all identified department metrics and quality assurance standards
Requirements
  • High School certificate
  • Ability to work evenings and/or weekends
Preferred Qualifications
  • Strong communication and interpersonal skills
  • Basic proficiency in Microsoft Office Suite of programs
  • Ability to multi-task and demonstrate attention to detail and accuracy
  • Minimum 1 year of customer service experience
  • Experience in a warehouse administrative environment
  • Certificate 3 in Warehousing and Logistics (or similar)
Estimated Salary: $55,000 - $65,000 per annum