Guest Services Representative

4 days ago


Perth, Western Australia Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hilton Worldwide, Inc. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Guest Services: Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, including handling guest check-ins, check-outs, and room assignments.
  • Communication: Respond to guest inquiries and requests via phone, email, and in-person, providing accurate and timely information.
  • Team Collaboration: Work closely with other hotel departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Problem-Solving: Think critically and resolve guest complaints and issues in a fair and professional manner.
Requirements
  • Previous Experience: Previous experience in a front desk or customer service role is highly desirable.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Technical Skills: Proficient in using hotel software and technology systems, including property management systems and point-of-sale systems.
  • Problem-Solving Skills: Ability to think critically and resolve guest complaints and issues in a fair and professional manner.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.


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