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Senior Operational Leader
3 weeks ago
Support Services Manager
About the Role:We are seeking an exceptional leader to be our Support Services Manager across Northpark and La Trobe Private Hospitals in Melbourne.
The ideal candidate will provide outstanding workforce and operational leadership to the hospitals, ensuring delivery of exceptional care and commercial performance through their food services and environmental services teams.
Key Responsibilities:
- Ensure support services teams provide high standards of service delivery and outcomes within budget.
- Supervise catering operations, patient room cleaning, public area cleaning, and laundry services.
- Manage rostering, staffing, and supervision of teams.
- Comply with relevant legislation and standards (food handling, cleaning, infection control).
- Ensure policies, procedures, and safe work practices are upheld.
- Meet safety, service, quality, financial, and other organisational targets.
Selection Criteria:
- Proven performance in a similar operational role.
- Able to improve budget performance and deliver business efficiencies.
- Successful track record with delivering accreditation and compliance requirements.
- Patient-centric mindset.
- Leadership capability to develop staff in delivering exceptional service.
- Demonstrated commitment towards quality improvement.
- Highly developed interpersonal and problem-solving skills.
- Flexible and adaptable.
What We Offer:
This key leadership position reports to the Director of Finance and is part of the senior leadership team. The ideal candidate will have a proven track record in leading high-performing teams, driving business growth, and delivering exceptional customer experiences.
As a Support Services Manager, you will have the opportunity to make a real difference in the lives of our patients and colleagues. You will be responsible for developing and implementing strategies to improve our services, managing budgets, and leading a dedicated team of professionals.
If you are a motivated and experienced leader who is passionate about delivering exceptional results, we would love to hear from you.
