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Front Office Service Lead
1 week ago
- Resolve guest complaints and challenges efficiently
- Lead by example when attending to guest requests, demonstrating proactive and resourceful behavior
- Compile and check daily record sheets, guest accounts, receipts, and vouchers using Opera Cloud
- Assist the food and beverage department during all day services as required
- Reply to guest reviews on OTA and social networks
- Perform general front office administration duties
- Enter and reconcile daily accounting data
- Motivate and develop the Front Office team