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Front Office Service Lead

1 week ago

Sydney, New South Wales, Australia The Branksome Hotel & Residences Full time
Responsibilities
  • Resolve guest complaints and challenges efficiently
  • Lead by example when attending to guest requests, demonstrating proactive and resourceful behavior
  • Compile and check daily record sheets, guest accounts, receipts, and vouchers using Opera Cloud
  • Assist the food and beverage department during all day services as required
  • Reply to guest reviews on OTA and social networks
  • Perform general front office administration duties
  • Enter and reconcile daily accounting data
  • Motivate and develop the Front Office team