Luxury Hotel Front Desk Manager

5 days ago

Sydney, New South Wales, Australia Hyatt Hotels Corporation Full time
Job Description

We are seeking a skilled Duty Manager to oversee the Front Office department at our luxury hotel. As a key member of the management team, you will be responsible for ensuring exceptional guest service and efficient operations.

Main Responsibilities:

  1. Lead the Front Office team in providing outstanding customer service.
  2. Assist the Management Team in managing the department's daily activities.
  3. Operate the computerized Automatic Night Audit system and ensure accuracy.
  4. Maintain accurate records of traffic sheets, folios, vouchers, and restaurant checks.
  5. Familiarize yourself with cashiering functions and provide support as needed.
  6. Act as a 'Deputy Warden' in emergency situations.
Qualifications and Experience

To succeed in this role, you will need:

  • A university degree or diploma in Hospitality or Tourism Management (desired).
  • Minimum 1 year of experience as an Assistant Manager - Front Office or 2 years as a Team Leader – Front Office with Night Audit experience.
  • Excellent communication and customer relations skills.
  • Well-developed computer skills, particularly MS Office, email, and Hotel Property Management systems.
  • Ability to train and facilitate at all levels.
  • Comprehensive knowledge of business needs, financial reporting, and productivity requirements.

This is a fantastic opportunity to work with exclusive clientele in a luxurious hotel environment. As a valued member of our team, you will enjoy:

  • Access to employee benefits such as complimentary shift meals, discounts for the Spa and Food and Beverage outlets.
  • Access to complimentary and discounted Hyatt accommodation worldwide after three months in the role.
  • Participation in internationally recognized learning and development programs and opportunities.
  • Access to an employee assistance program.
  • Being part of a diverse and inclusive team, passionate about their work.

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