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Airport Customer Experience Representative
2 weeks ago
Job Opportunity: Passenger Service Agent in Brisbane
We are seeking a motivated and customer-focused individual to join our team as a Passenger Service Agent at Brisbane Airport.
As a key member of our airport operations, you will play a vital role in ensuring a seamless and enjoyable experience for passengers. You will be responsible for assisting passengers during check-in, boarding, and disembarkation, handling the check-in process, providing accurate flight information, resolving passenger complaints, and offering support with special needs.
To succeed in this role, you will require excellent interpersonal skills and the ability to work collaboratively with other airport personnel and departments. You must also be able to maintain composure under pressure and present yourself confidently.
Key Responsibilities:
- Provide exceptional customer service to ensure passenger satisfaction
- Assist passengers during check-in, boarding, and disembarkation
- Handle the check-in process efficiently and accurately
- Provide accurate flight information and resolve passenger complaints
- Offer support with special needs
Requirements:
- Strong commitment to delivering exceptional service
- Excellent interpersonal and teamwork abilities
- Demonstrated work ethic and desire for learning and advancement
- Maintains composure under pressure and presents themselves confidently
- Fluent in English (additional languages welcomed)
Benefits:
- Opportunities for career advancement
- Comprehensive paid training
- Ongoing support and development
- On-site employee parking
- Uniforms provided
At our organization, we value diversity, equal opportunity, and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
