Airport Customer Service Representative

4 days ago


Brisbane, Queensland, Australia beBeeCustomerService Full time $40,000 - $64,000
Job Purpose

The primary role of this position is to deliver exceptional customer service and support to clients at various stages of their journey through our airport facilities. This includes ensuring that all interactions are handled professionally, efficiently, and in line with high standards.

Main Responsibilities
  • Providing assistance to customers with diverse needs, including unaccompanied minors and passengers with reduced mobility
  • Delivering personalized services and solutions to cater to the unique requirements of each customer
  • Collaborating with internal teams to coordinate airport operations for chauffeur-driven limousines
  • Maintaining compliance with relevant travel regulations, immigration laws, and safety protocols
  • Monitoring check-in processes and keeping customers informed about any updates or changes
  • Preparing and processing pre-flight and post-flight documentation accurately and on time
  • Assisting with issues such as flight delays and denied boarding
  • Conducting check-in, boarding, and handling luggage removal tasks
Key Requirements
  • Proven experience in Airport Ground Handling Services or a similar industry
  • Strong customer service skills and ability to communicate effectively across cultures
  • Quick learner with systems and proficiency in Microsoft Word/Excel and Outlook E-Mail


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