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Chief Technical Operations Expert

3 weeks ago

Sydney, New South Wales, Australia beBeeTechnicalOperations Full time $126,065
Job Title

We are seeking a highly skilled Technical Operations Manager to lead our team in delivering exceptional technical support to our dealer network. In this role, you will be responsible for managing the aftersales technical operations, ensuring that dealers can diagnose and repair vehicles to manufacturer standards.

Key Responsibilities:
  • Deliver face-to-face and virtual training to dealers on NEV systems and emerging technologies.
  • Develop and maintain training content, assessments, and hands-on modules aligned with global standards.
  • Provide in-field technical support, mentoring, and diagnostics assistance to technicians and Aftersales Managers.
  • Monitor and analyze technical trends, resolving recurring issues and supporting product rectification and reporting.
  • Collaborate with OEMs, engineers, and internal teams to manage recalls, service campaigns, and technical communications.
Requirements:
  • More than 3 years of technical experience in distribution or workshop settings, with exposure to dealership service operations and NEV systems.
  • Certificate III in Automotive Mechanical Technology and Certificate IV in Training and Assessment (TAE40122 or equivalent).
  • Strong leadership, communication, and organizational skills, with the ability to work autonomously and drive results in dynamic environments.
  • Proficient in Microsoft Office.
  • Valid driver's license required.
  • Will to travel nationally and internationally for dealer support.
Benefits:
  • Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services.
  • Free annual flu vaccination.
  • Corporate healthcare plan with Bupa.
  • Financial services support.
  • Company-paid salary continuance.
  • Death and TPD insurance.
  • Comprehensive employee wellbeing program.