High-Tech Leader: AV Support Team Expertise Wanted

2 weeks ago

Melbourne, Victoria, Australia beBeeAV Full time $95,000 - $125,000
Job Description:

The AV Support Team Leader is responsible for leading a team of professionals in delivering high-quality, cost-effective, and flexible support services to court staff. The role involves people leadership capability, understanding of the operating environment, needs of Victorian courts and tribunals, and expertise in video conferencing technology and audio/visual systems.

Key Responsibilities:
  • Leading a team of AVCT support professionals to provide timely service and support to stakeholders
  • Overseeing and coordinating daily operations of the AVCT support technicians to ensure consistent service delivery and workload management
  • Supporting professional development of team members, ensuring alignment with required development outcomes in staff performance and development plans
  • Developing and promoting collaborative work practices between team members to maximize individual skills and learning and development of new skills
  • Delivering high-level complaints investigation and resolution services specifically in relation to transcript production infrastructure, audio visual systems, and facilities, meeting agreed service levels, priorities, and standards
Required Skills and Qualifications:
  • Technical proficiency in video conferencing technology and audio/visual systems
  • Leadership experience in a technical setting, managing, supporting, and developing a team of support professionals
  • Proven experience in problem-solving, technical escalation, and supporting service continuity in high-stakes or time-sensitive environments
  • Certifications or training in AV systems and/or IT/Networks would be an advantage
Benefits:

This role offers a direct impact on the functioning and reliability of justice services. By fostering collaboration, supporting staff development, and guiding complex problem-solving efforts, the role ensures that court users and stakeholders receive dependable, efficient technology services.

About You:

This role is ideal for someone who is technically proficient, has leadership experience, and is passionate about delivering high-quality service in a critical support environment.

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