Technical & AV Coordinator

Are you looking for a unique role in a fast-growing & exciting industry?

Are you keen to immerse yourself in a world of gaming culture, thrilling events & activations, bustling taverns & bars and a business dedicated to curing boredom?

We've got the perfect role for you

We're looking for a full-time Technical & AV Coordinator to join our on-site tech team at Fortress Melbourne

About Fortress

Fortress, a gaming lifestyle company currently situated in two locations (Melbourne and Sydney), owns and operates massive, multi-level entertainment venues devoted to gaming - everything from board games, arcade, PC and an incredible addition to the city's cultural, tourism and nightlife offering.

Our vision is "To be the world's #1 games culture destination", and our mission focuses on "Uplifting Spirits through Heroic Spaces Inspired by Games Culture".

The 1,000 capacity Melbourne flagship venue includes an 800 sq/m 200 seat live esports arena, 150+ premium LAN PCs, old school arcade games, two licensed bars, private party spaces, a full-service Tavern restaurant holding specially created VIP video game booths and designated board game / tabletop areas, merchandise store, dedicated streamer pods, and a live broadcast production facility.

About You

We're looking for a motivated & proactive individual with demonstrated experience working, collaborating & project-managing in AV & technical operations. You're someone who is versatile, willing to multi-task, and dedicated to helping provide our community with the best experience possible.

If you're passionate about entertainment hospitality and excel in delivering quality AV & IT solutions, we invite you to join us in shaping the future of entertainment. Apply now and be a part of the Fortress legacy

Areas of Accountability

As our full-time Technical & AV Coordinator, you will:

• Collaborate with the head office to provide broad oversight and coordination of the Fortress Melbourne Technology team, including independent supervision of a small team.
• Plan and coordinate technical set-ups for venues, events, and client services, addressing requirements to minimize downtime. Serve as a knowledge resource for AV and technology solutions.
• Coordinate with external teams for event and broadcast capabilities. Participate in project teams for seamless tech integration.
• Organize and implement scheduled maintenance for AV and technical systems. Operate and troubleshoot AV and PC equipment, managing inventory and ensuring platform functionality.
• Maintain records within Fortress technology platforms, documenting and communicating AV/IT solutions using a knowledge base. Respond to incidents, troubleshoot, and delegate responsibilities.
• Research, set up, and configure workflows for optimal AV and technical system performance. Work closely with all Fortress areas to ensure high-quality AV & tech facilities, providing broad oversight to the Technology team as needed.

What You'll Bring

• At least 1-2 years in a similar AV/technical coordination role.
• Degree or similar qualification in Audio/Visual, Information Technology or related fields preferred.
• Organisational and time management skills.
• Excellent attention to detail.
• Positive approach to change.
• Ability to work in high-pressure, time sensitive production situations while maintaining a positive attitude.
• Ability to work with a diverse group of people in a team-oriented, solutions-focused environment.
• Resiliency when dealing with unexpected issues and the ability to problem-solve quickly and efficiently.
• Ability to work a rotating roster including weekends and public holidays.
• Must have ongoing & unrestricted rights to work in Australia.

Staff Benefits

Working with Fortress comes with a range of exciting and unique benefits

• Development opportunities within a growing international brand filled with massive potential.
• Discounted food & beverage at any of our Fortress venue locations.
• Discounted merchandise purchases.
• Access to discounted or complimentary PC gaming, console gaming, tabletop and other entertainment offerings within our state of the art venues.
• Potential discounted offerings on ticketed events in our arena spaces.

If you think you are the perfect fit for this role, we'd love to hear from you