Business Unit Director
3 weeks ago
Team Everywhere is an Australian start-up in the BPO space, founded by a team with over 30 years of business experience. Our mission is to be the partner of choice for corporate growth, enabling businesses to leverage the best global resources at the right price.
Job Title: General ManagerAbout the RoleWe are seeking an experienced General Manager to lead our business unit and drive operational efficiency. As a key member of our leadership team, you will be responsible for developing and implementing strategies to achieve our 5-year plan of exceeding 2,500 employees.
Key Responsibilities- Provide leadership and management to the entire leadership team, both on and offshore.
- Lead the Compliance and Risk Management team, and Business Analysts.
- Establish and track performance goals, deliver feedback, and support the professional growth of direct reports.
- Encourage a culture of collaboration and high performance within the teams.
- Implement automation tools to minimize manual processes.
- Streamline communication and collaboration within and across departments.
- Optimize the allocation of resources and distribution of workloads.
- Enhance employee training programs to boost productivity.
- Conduct regular process reviews and incorporate best practices.
- Promote a culture of continuous improvement and innovation.
- Oversee and enhance customer service processes and response times.
- Identify opportunities for process improvement to enhance operational efficiency.
- Create and maintain standard operating procedures (SOPs) for various internal processes.
- Monitor and evaluate key performance indicators (KPIs) to drive excellence in operations.
- Develop and maintain internal reporting and ensure effective service delivery for internal functions.
- Lead and steer cross-functional projects aimed at enhancing internal operations.
- Ensure adherence to all relevant regulations and industry standards.
- Develop and oversee risk management strategies to mitigate potential risks.
- Collaborate closely with Management and Finance to interpret data and provide actionable insights.
- Bachelor's degree in business administration, management, or a related field.
- Master's degree preferred.
- Minimum of 7 years of experience in operations management, with at least 5 years in a leadership role.
- Strong knowledge of compliance, risk management, and business analysis.
- Experience with Workday AMS or similar systems.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to drive operational efficiency and continuous improvement.
- Strong analytical and problem-solving abilities.
- Project management certification is a plus.
We value impact, teamwork, and getting things done. If you are a strategic thinker with excellent leadership and analytical skills, we encourage you to apply for this exciting opportunity to join our team at the very start and grow your career with us.
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