Customer Service Excellence Lead

6 hours ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

About Our Electronics and Appliances Manufacturer

Job Overview:

We are seeking an experienced Customer Service Representative to handle customer inquiries, resolve issues efficiently, and provide solution services.

Key Responsibilities:

  • Escalated customer complaints and inquiries
  • Follow warranties and returns policy
  • Data entry and follow up calls
  • Maintain customer records

The successful candidate will be the voice of the company, ensuring excellent customer outcomes while working independently with minimal supervision.

Requirements:

  • 3+ years of customer service experience
  • Excellent written and verbal communication skills in English
  • High level of decision-making ability

What's in it for you?

  • Competitive pay rate
  • Brand new offices next to the station

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