**Insurance Claims Resolution Specialist**

2 weeks ago

Brisbane, Queensland, Australia beBeeClaims Full time $60,000 - $90,000
Home Claims Specialist

We require a motivated and empathetic Home Claims Specialist to provide exceptional guidance and support to individuals navigating the home insurance claims process.

About Us

We are Australia's fastest growing and most award-winning general insurance company. We offer a wide range of general insurance products through our multi-award-winning brand, as well as partnerships with leading brands.

Key Responsibilities:
  • Be a customer advocate: Provide support and regular updates through the claims journey, building trust and rapport with customers.
  • Manage claims: Review reports from builders, engineers, and suppliers, and make decisions based on report findings and guidelines.
  • Build relationships: Proactively resolve issues, handle conflicts with understanding and empathy, and consistently act in the customer's best interest.
  • Collaborate effectively: Work with colleagues, builders, and suppliers to streamline the claims process and achieve optimal outcomes.
Why Choose Us?

We offer a rewarding career with opportunities for growth, development, and acquisition of transferable skills within a supportive team. Here's what sets us apart:

  • Convenient location: Our office is situated near shops, cafes, and restaurants.
  • Flexibility: Potential to work from home after 6 months and meeting KPIs.
  • Generous leave: Enjoy extra time off with a paid 'ME' day and a paid volunteer day annually, plus the option to purchase up to two additional weeks of leave per year.
  • Giving back: Passionate about a cause? We support registered charities, and we'll match your donations.
  • Growth and development: Invest in your future with internal development programs and access to online courses.
  • Exclusive perks: Discounts on various products, plus access to our 'Perks' app offering fantastic discounts and offers.
  • Amenities: Take advantage of excellent end-of-trip facilities, wellness spaces, private nursing spaces, and access to Sonder, a comprehensive safety, medical, and mental health support service at no cost.
  • Team spirit: Join a vibrant and social team with regular events, annual celebrations, family fun days, and more.

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