Claims Executive

2 weeks ago

Brisbane, Queensland, Australia Insurance House Full time

Join us as we embark on an exciting new chapter following the strategic integration of two industry giants: Network Insurance Group and Insurance House. This integration is set to revolutionise the market, combining the strengths of both brokerages in a pioneering step for Steadfast Group.

We are looking for a Claims Executive to manage a portfolio of property claims and proactively support successful outcomes through strong client advocacy and claims management.

About The Role

This role is focused on the end-to-end management of a wide range of general property claims within our commercial and domestic space. As a key member of the claims team, you'll proactively manage your portfolio, ensuring timely and accurate resolution of claims while maintaining a high standard of client service.

As a Claims Executive, You'll

  • End-to-end management of domestic property claims
  • Liaise with clients, brokers, underwriters, loss adjusters, and other key stakeholders
  • Contribute to claims reporting and dispute resolution
  • Work closely with Account Managers to support clients throughout the claims journey
  • Supporting the broader claims team and Claims Manager in achieving national claims outcomes

About You

With experience managing end-to-end claims, specifically within domestic property, you understand the importance of process, service standards, and achieving the best outcome for clients.

You're a clear communicator who builds strong relationships with clients, insurers, and internal teams. You work well with account managers to resolve issues and guide clients through the claims journey, including disputes when needed.

Organised, collaborative, and proactive, you thrive in a team environment and aren't afraid to lend a hand or ask for support. You're proactive, resilient, and detail-focused. Your results-driven mindset will see you succeed and enjoy the role.

About Us

In January 2025 Steadfast Group announced the upcoming integration of two of its largest brokerages, Network Insurance Group and Insurance House. These highly reputable businesses have united to form a stronger, more competitive force in the insurance industry. The combined business serves 60,000 clients and generates $800 million in gross written premium, annually.

This integration enhances our market position, broadens our product offerings, and creates synergies to drive continued growth. As we embark on our new chapter, we are committed to building a sustainable future and delivering exceptional service to our clients.

Insurance House and Network Insurance Group are both incredibly proud to be significant contributors to the success of Steadfast Group as well as to benefit from it.

If this sounds like your next role, we'd love to hear from you
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