Product Specialist Coordinator
7 days ago
Job Summary:
Epiroc Group is seeking a skilled Product Specialist Coordinator to join our Product Support team. This role involves coordinating the support and development of a range of rock drilling equipment, including the SmartROC, PowerROC, and FlexiROC series drill rigs.
Key Responsibilities:
- Oversee the commissioning of new equipment and ensure effective after-sales technical support.
- Facilitate training programs to enhance the skills of both customers and internal personnel.
- Prepare and manage comprehensive technical documentation and reports.
- Act as a key point of contact between Epiroc and customers, addressing technical issues and ensuring high levels of satisfaction.
- Frequent travel within Australia, including customer sites and occasional short-notice trips.
Requirements:
- Strong commitment to maintaining safety standards and a collaborative approach.
- An Australian-recognised trade certificate is required.
- Experience in a Technical Support or Drill Fitter role, with expert-level knowledge of Epiroc products and troubleshooting skills.
- Previous experience delivering technical and product training.
- Excellent verbal and written communication abilities.
- Ability to prepare detailed and accurate documentation.
- Willingness to travel frequently and adapt to varying schedules.
What We Offer:
- Attractive salary packages with salary sacrificing options.
- Flexible rosters and working arrangements to suit your lifestyle.
- Support from a global company with opportunities for career mobility.
- Access to internal and external training programs to help you excel in your role.
About Epiroc:
Epiroc is a leading manufacturer for the mining and infrastructure industries. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers.
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