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Product Specialist Coordinator

2 months ago

Perth, Western Australia Epiroc Australia Pty Ltd Full time
About the Role

Epiroc Australia Pty Ltd is seeking a skilled Product Specialist Coordinator to join our Product Support team. As a key member of our team, you will be responsible for coordinating the support and development of our range of rock drilling equipment, including the SmartROC, PowerROC, and FlexiROC series drill rigs.

Key Responsibilities
  • Commission new equipment and provide effective after-sales technical support to customers.
  • Develop and deliver training programs to enhance the skills of both customers and internal personnel.
  • Prepare and manage comprehensive technical documentation and reports.
  • Act as a key point of contact between Epiroc and customers, addressing technical issues and ensuring high levels of satisfaction.
  • Travel frequently within Australia, including customer sites and occasional short-notice trips.
Requirements
  • Strong commitment to maintaining safety standards and a collaborative approach.
  • Australian-recognised trade certificate is required.
  • Experience in a Technical Support or Drill Fitter role, with expert-level knowledge of Epiroc products and troubleshooting skills.
  • Previous experience delivering technical and product training.
  • Excellent verbal and written communication abilities.
  • Ability to prepare detailed and accurate documentation.
  • Willingness to travel frequently and adapt to varying schedules.
What We Offer
  • Attractive salary packages with salary sacrificing options.
  • Flexible rosters and working arrangements to suit your lifestyle.
  • Support from a global company with opportunities for career mobility.
  • Access to internal and external training programs to help you excel in your role.

This is a unique opportunity for a skilled individual to advance their career with Epiroc Australia Pty Ltd, working in our Perth facilities and on-site with customers across Australia.