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Product Specialist Coordinator

2 months ago

Perth, Western Australia Epiroc Group Full time

Job Summary:

Epiroc Group is seeking a skilled Product Specialist Coordinator to join our team. As a key member of our Product Support team, you will be responsible for coordinating the support and development of our range of rock drilling equipment.

Key Responsibilities:

  • Oversee the commissioning of new equipment and ensure effective after-sales technical support.
  • Facilitate training programs to enhance the skills of both customers and internal personnel.
  • Prepare and manage comprehensive technical documentation and reports.
  • Act as a key point of contact between Epiroc and customers, addressing technical issues and ensuring high levels of satisfaction.
  • Frequent travel within Australia, including customer sites and occasional short-notice trips.

Requirements:

  • Strong commitment to maintaining safety standards and a collaborative approach.
  • An Australian-recognised trade certificate is required.
  • Experience in a Technical Support or Drill Fitter role, with expert-level knowledge of Epiroc products and troubleshooting skills.
  • Previous experience delivering technical and product training.
  • Excellent verbal and written communication abilities.
  • Ability to prepare detailed and accurate documentation.
  • Willingness to travel frequently and adapt to varying schedules.

What We Offer:

  • Attractive salary packages with salary sacrificing options.
  • Flexible rosters and working arrangements to suit your lifestyle.
  • Support from a global company with opportunities for career mobility.
  • Access to internal and external training programs to help you excel in your role.