ICT Support Specialist – Community Care Expertise

17 hours ago

Melbourne, Victoria, Australia beBeeCommunity Full time $60,000 - $85,000
Job Title

ICT Support Specialist - Community Care Expertise


About the Role

This is a unique opportunity to apply your technical expertise in a role that supports community care operations and enhances service coordination in a dynamic, digitally evolving environment. You will be responsible for managing and supporting digital tools used in rostering, scheduling, and service delivery. Additionally, you will provide responsive ICT support and resolve technical issues for staff.


Key Responsibilities:
  • Manage and support digital tools used in rostering, scheduling, and service delivery.
  • Provide responsive ICT support and resolve technical issues for staff.
  • Digitise and maintain service forms, records, and dashboards.
  • Collaborate with service coordinators to streamline and improve digital processes.
  • Train staff in the use of relevant ICT systems and tools.
  • Ensure data integrity, privacy, and backups in line with organisational policies.
  • Support the implementation of ICT projects and drive continuous improvement initiatives.

What We Are Looking For:
  • A degree in Information Technology or related qualification.
  • Strong skills in healthcare ICT systems administration and end-user support.
  • Excellent problem-solving, attention to detail, and analytical skills.
  • Clear and effective communication and collaboration abilities.
  • Experience with digital rostering systems or CRMs (desirable).
  • Understanding of data protection and privacy within healthcare settings.
  • Skill in Cybersecurity and Training on Digital Safety for vulnerable clients and other end-users.
  • Ability to prioritise tasks and work autonomously in a fast-paced environment.
  • Previous experience in community health or aged care (highly recommended).

What We Offer:
  • A supportive and innovative environment.
  • Professional development opportunities in ICT and healthcare systems.
  • Flexible work arrangements to suit your lifestyle.
  • The chance to enjoy a rewarding career in a stunning coastal community.

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