Air Logistics Customer Service Representative

4 weeks ago


Melbourne, Victoria, Australia Kuehne Nagel Full time
About Kuehne+Nagel

Kuehne+Nagel is a leading logistics company with a global presence, employing over 80,000 people across 1,300 locations in more than 100 countries.

We are committed to diversity and equal opportunity, and we believe that you can make a valuable contribution to our team.

Job Summary

We are seeking an experienced and motivated Air Logistics Customer Care Specialist to join our team in Melbourne.

Key Responsibilities
  • Monitor customer shipments to provide proactive updates and problem-solve.
  • Assist with the customer onboarding process.
  • Take ownership of customer accounts and drive continuous improvement initiatives.
  • Manage quotations and customer data.
  • Develop operational relationships with customers.
  • Provide excellent customer service and support.
Requirements
  • Excellent customer service skills.
  • Strong problem-solving and analytical skills.
  • Strong computer skills and ability to learn new systems.
Why Join Kuehne+Nagel?

We offer flexible working arrangements, including the ability to work from home and flexible hours.

We provide continuous professional development and career progression opportunities.

We are committed to making a difference today for the people of tomorrow, with initiatives such as our Net Zero Carbon program.



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