Air Logistics Customer Service Representative

1 month ago


Melbourne, Victoria, Australia Kuehne Nagel Full time

About Kuehne+Nagel

We are a leading logistics company with a global presence, employing over 80,000 people across 1,300 locations in more than 100 countries.

At Kuehne+Nagel, we value diversity and equal opportunity, and we are committed to creating an inclusive work environment. We believe that every individual has the potential to make a valuable contribution to our organization.

Your Role

We are seeking an experienced and motivated Air Logistics Customer Care Specialist to join our team in Melbourne. This role is critical in ensuring the retention of our allocated customer portfolio and will involve providing exceptional customer service, resolving issues, and working closely with our field sales and operations teams to drive customer satisfaction.

Your Responsibilities

  • Monitor customer shipments to provide proactive updates and resolve any issues that may arise.
  • Assist with the customer onboarding process to ensure a smooth transition.
  • Take ownership of customer accounts and drive continuous improvement initiatives to enhance customer experience.
  • Manage quotations and customer data to ensure accuracy and integration into our internal systems.
  • Develop and maintain operational relationships with customers to ensure their needs are met.
  • Provide regular reporting and performance analysis to support business decisions.

Your Skills and Experience

We are looking for a candidate who is open to growth and development, with a strong customer service background and excellent communication skills. You will have a proven track record of problem-solving and be able to think creatively to resolve complex issues.

Why Join Us

We offer a range of benefits to support your career development and work-life balance, including flexible working arrangements, continuous professional development opportunities, and a commitment to diversity and inclusion. We are also dedicated to reducing our environmental impact and aim to achieve carbon neutrality for our sea freight shipments by 2030.



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