Chief Member Experience Officer
2 weeks ago
GESB is a leading provider of superannuation schemes for public sector employees in Western Australia. With over 85 years of experience, we manage over $40 billion in funds and serve around 247,000 members.
We are committed to delivering a high-quality member experience and are seeking a Chief Member Experience Officer to join our Executive Leadership Team.
The RoleThe Chief Member Experience Officer will report to the Chief Executive Officer and be responsible for leading the Member Experience division. This division will focus on implementing strategic objectives related to member and employer experience, delivering a positive experience for members and employers, and providing value-for-money superannuation and retirement products.
The division will include business functions such as Member Insights and Analytics, Key Account Management, Brand and Communications, Member Experience, Digital, and Fund Administration and Group Insurance.
Key Responsibilities- Lead the development and implementation of strategies to improve member experience
- Manage relationships with industry and government stakeholders
- Oversee the delivery of a positive experience for members and employers
- Ensure the provision of value-for-money superannuation and retirement products
We are seeking a senior leader with experience in the management of service delivery performance in the financial services/superannuation industry. The ideal candidate will have:
- Senior leadership experience managing diverse teams
- Experience managing relationships with significant outsourced service and product providers
- Tertiary qualification in a relevant field
GESB offers a range of benefits, including an attractive remuneration package, flexible working hours, access to salary packaging arrangements, and comprehensive learning and professional development opportunities.
We are committed to creating a diverse and inclusive work environment and encourage applications from people of all abilities.
How to ApplyTo apply, please submit your application online at www.beilbydt.com.au quoting reference number 1273245. Applications must be submitted by 4pm, Friday 15 November 2024.
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