Chief Member Experience Officer

3 weeks ago


Perth, Western Australia Beilby Downing Teal Full time
About GESB

GESB is a leading provider of superannuation schemes for public sector employees in Western Australia. With over 85 years of experience, we have a strong reputation for delivering high-quality services to our members. Our mission is to help our members achieve a quality retirement, and we are committed to providing excellent customer service and value for money.

The Role

We are seeking a Chief Member Experience Officer to join our Executive Leadership Team. The successful candidate will be responsible for leading our Member Experience division, which is responsible for implementing strategic objectives related to member and employer experience. This includes delivering a positive experience for members and employers, providing value for money superannuation and retirement products, and maintaining strong relationships with industry and government stakeholders.

Key Responsibilities
  • Lead the Member Experience division to achieve strategic objectives
  • Develop and implement strategies to improve member and employer experience
  • Collaborate with cross-functional teams to deliver value for money superannuation and retirement products
  • Maintain strong relationships with industry and government stakeholders
Requirements
  • Senior level experience in the management of service delivery performance in the financial services/superannuation industry
  • Senior leadership experience managing diverse teams in delivering a successful member experience function
  • Experience managing relationships for significant outsourced service and product providers
  • Tertiary qualification in a relevant field
What We Offer
  • An attractive remuneration package
  • Flexible hours, leave arrangements, and work from home options
  • Access to generous salary packaging arrangements
  • Comprehensive learning and professional development opportunities
  • Health and wellbeing initiatives
  • Free access to a confidential Employee Assistance Program (EAP)
How to Apply

To be considered for this role, please submit your application online at www.beilbydt.com.au quoting reference number 1273245. Your application must be submitted by 4pm, Friday 15 November 2024.



  • Perth, Western Australia VenuesWest Full time

    Job Title: Chief Member Experience OfficerWe are seeking a highly experienced and skilled Chief Member Experience Officer to join our Executive Leadership Team. As a key member of our leadership team, you will be responsible for delivering a positive experience for our members and employers.About the RoleThe Chief Member Experience Officer will report to the...


  • Perth, Western Australia Beilby Downing Teal Full time

    About GESBGESB is a leading provider of superannuation schemes for public sector employees in Western Australia. With over 85 years of experience, we manage over $40 billion in funds and serve around 247,000 members.We are committed to delivering a high-quality member experience and are seeking a Chief Member Experience Officer to join our Executive...


  • Perth, Western Australia Beilby Downing Teal Full time

    About GESBGESB is a leading provider of superannuation schemes for public sector employees in Western Australia. With a rich history spanning over 85 years, we have grown to become one of the largest super providers in the state, managing over $40 billion in funds for our 247,000 members.We are currently undergoing a significant transformation, adopting a...


  • Perth, Western Australia Beilby Downing Teal Full time

    About GESBGESB is a leading provider of superannuation schemes for public sector employees in Western Australia. With a rich history spanning over 85 years, the organization has grown to become one of the largest super providers in the state, managing over $40 billion in funds for its 247,000 members.This is an exciting time for GESB, as the organization...


  • Perth, Western Australia Beilby Downing Teal Full time

    About GESBGESB is a leading provider of superannuation schemes for public sector employees in Western Australia. With over 85 years of experience, we have a strong reputation for delivering high-quality services to our members. Our mission is to help our members achieve a quality retirement, and we are committed to providing excellent customer service and...


  • Perth, Western Australia Hays Plc Full time

    Chief Financial OfficerOur client, a dynamic and growing company, is seeking a highly skilled Chief Financial Officer to join their team. As a key member of the executive team, you will be responsible for leading the financial strategy and direction of the organization.Key Responsibilities:Develop and implement financial plans and strategies to drive...


  • Perth, Western Australia Hope Community Services Full time

    {"title": "Executive Assistant to Chief Services Officer", "description": "About the RoleWe are seeking an experienced Executive Assistant to provide high-level administrative support to our Chief Services Officer. The successful candidate will be responsible for coordinating and arranging Division management team meetings, facilitating communication between...

  • Executive Director

    4 weeks ago


    Perth, Western Australia VenuesWest Full time

    Job Title: Manager - Office of the Chief ExecutiveWe are seeking a highly skilled and experienced Manager to join our team in the Office of the Chief Executive. As a key member of our leadership team, you will be responsible for the management of the operations and activities of the Office, including government relations and executive support.The successful...

  • Chief People Officer

    2 weeks ago


    Perth, Western Australia ExecThread Full time

    Chief People OfficerExecThread is seeking a visionary leader to spearhead its People and Culture program, driving a culture of accountability, performance, and cultural safety.Key Responsibilities:Lead HR management, recruitment, workplace health and safety, and industrial relations.Develop and implement HR policies that promote inclusivity and cultural...


  • Perth, Western Australia Hope Community Services Full time

    About the RoleThe Executive Assistant to the Chief Services Officer will provide high-level administrative support to the Chief Services Officer, ensuring the smooth operation of the office and the delivery of key projects and initiatives.Key ResponsibilitiesCoordinate and arrange Division management team meetings, including preparing agendas, taking minutes...


  • Perth, Western Australia Beilby Downing Teal Full time

    Job Title: Chief Executive OfficerBeilby Downing Teal is seeking a highly skilled and experienced Chief Executive Officer to lead our organisation in achieving its strategic objectives.About the Role:The Chief Executive Officer will provide ethical leadership to our staff, advocate on behalf of our community, and drive the implementation of our...


  • Perth, Western Australia Beilby Downing Teal Full time

    About GESBGESB is a leading provider of superannuation schemes for public sector employees in Western Australia. With a rich history spanning over 85 years, the organization has grown to become one of the largest super providers in the state, managing over $40 billion in funds for its 247,000 members.The company is currently undergoing significant changes,...


  • Perth, Western Australia Hope Community Services Full time

    About the RoleWe are seeking an experienced Executive Assistant to provide high-level administrative support to our Chief Services Officer. The successful candidate will be responsible for coordinating and arranging Division management team meetings, facilitating communication between the Executive Member and the management team, and maintaining accurate...


  • Perth, Western Australia Hope Community Services Full time

    About the RoleWe are seeking an experienced and highly skilled Executive Assistant to provide exceptional support to our Chief Services Officer. As a key member of our team, you will play a vital role in ensuring the smooth operation of our organization.Key ResponsibilitiesCoordinate and arrange Division management team meetings, including preparing agendas,...


  • Perth, Western Australia Hays Plc Full time

    About the RoleWe are seeking a highly skilled and experienced Chief Financial Officer to join our team at Hays Plc. As a key member of our leadership team, you will be responsible for leading our financial operations and providing strategic guidance to our CEO.Key ResponsibilitiesOversee all aspects of financial management, including budgeting, forecasting,...


  • Perth, Western Australia Beilby Downing Teal Full time

    About GESBGESB is a leading provider of superannuation schemes for public sector employees in Western Australia. With a rich history spanning over 85 years, the organization has grown to become one of the largest super providers in the state, managing over $40 billion in funds for its 247,000 members.The company is currently undergoing significant changes,...


  • Perth, Western Australia Beilby Downing Teal Full time

    Job Title: Chief Executive OfficerWe are seeking a highly skilled and experienced Chief Executive Officer to lead our organisation in achieving its strategic objectives.About the RoleThe Chief Executive Officer will provide ethical leadership to our staff, advocate on behalf of our community, and foster our three key values - connection, accountability, and...


  • Perth, Western Australia OSM Australia Full time

    Chief Officer (PSV – 5 Week Swing)At OSM Australia, we provide specialized marine and manning services to the offshore oil and gas and construction sectors.Vessel Type: PSVKey Responsibilities:Australian Work Rights (Passport with at least 6-month validity)Certificate of CompetencyValid MSIC (desirable)Valid AMSA medical or equivalentPrevious offshore...


  • Perth, Western Australia VenuesWest Full time

    Job Title: Chief Corporate Services OfficerWe are seeking a highly experienced and skilled Chief Corporate Services Officer to join our Executive Leadership Team. As a key member of our leadership team, you will be responsible for providing strategic direction and leadership to our Corporate Services division.About the RoleThe Chief Corporate Services...


  • Perth, Western Australia All Aspects Recruitment & HR Services Full time

    Chief Executive Officer OpportunityWe are partnering with Anyinginyi Health Aboriginal Corporation to fill a key leadership role for an experienced Chief Executive Officer in an Aboriginal health environment.About the RoleLead and manage the organisation with integrity, using resources to deliver the best health outcomes for Aboriginal communities.Develop...