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Customer Service Manager
2 months ago
About Mondelēz International
Mondelēz International is a leading global snacking company with a rich history and a commitment to innovation. Our mission is to provide consumers with the right snack, for the right moment, made in the right way.
We operate in over 80 countries and employ approximately 91,000 diverse and talented employees in our factories, offices, research & development facilities, and distribution activities around the world.
In Australia and New Zealand, we have 6 factories, and both global and local brands, employing over 2,000 people; Cadbury Dairy Milk, Oreo, Toblerone, Philadelphia, belVita, Pascall, The Natural Confectionery Company, Sour Patch Kids, and Ritz.
About the Role
We are seeking a highly skilled and experienced Customer Service Manager to lead our on-shore and off-shore customer service teams in Australia. The successful candidate will be responsible for maximizing our case fill rate to customers by coaching and developing team members, defining work, and supporting the development of best practice processes across the customer service team.
Key Responsibilities
- Lead the on-shore (Australia-based) and off-shore customer service teams
- Own the order fulfillment process, respecting the customer segment and channel mix
- Collaborate cross-functionally to ensure service is maximized when challenges arise
- Use appropriate tools and processes to deliver efficient order management
- Support the effective management of new product introductions and product withdrawals to maximize sales and minimize write-offs
Requirements
- Proven leadership capability in a similar environment
- A customer-facing role within customer service, logistics, or sales
- Experience in an order-to-cash environment (ideally FMCG/CPG environment)
- High-level of SAP competence
- Experience in EDI technology
- Good numerical, analytical, and logical reasoning skills
- Good knowledge of the total supply chain/order-to-cash process
- Strong digital acumen preferred
What We Offer
- A hybrid working model with 3 days from office and 2 days from home
Equal Opportunities Employer
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
