Client Services Representative
3 weeks ago
Slater + Gordon Lawyers is a leading personal injury and class actions law firm that prioritizes its clients' needs and well-being.
Job SummaryWe are seeking a Client Services Consultant to join our National Client Care team. As the first point of contact for clients, you will play a crucial role in creating a positive and empathetic experience.
Key Responsibilities- Provide exceptional customer service and support to clients via phone and other communication channels.
- Work collaboratively with the legal team to ensure seamless communication and appointment scheduling.
- Utilize multiple computer systems to record client information and manage calls efficiently.
- Develop and maintain a deep understanding of our services and offerings to effectively address client inquiries.
- Contribute to a positive and inclusive team environment by promoting a culture of respect and empathy.
- Proven customer service experience, preferably in a contact centre environment.
- Excellent communication and listening skills, with the ability to empathize with clients.
- Technical proficiency in using multiple computer systems and software.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving skills and a creative approach to resolving client issues.
As a Client Services Consultant at Slater + Gordon Lawyers, you will enjoy a range of benefits, including:
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive team environment.
- Access to ongoing learning and development opportunities.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for this exciting opportunity.
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Client Services Representative
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