Claims Operations Team Lead

2 days ago


Brisbane, Queensland, Australia beBeeLeadership Full time $130,000 - $170,000
Job Overview

We are seeking a skilled professional to lead our claims operations team. This role involves driving efficiency, effectiveness, and quality for customers with a focus on personal injury products.

Main Responsibilities:
  • Lead a team of professionals to manage all inbound mail ensuring timely and effective response to customer inquiries.
  • Collaborate with cross-functional teams to achieve departmental strategy targets goals and objectives.
  • Analyze data and reports to identify trends and drive continuous improvement in business results.
  • Align team objectives to ensure effective delivery of our customer proposition.
Necessary Qualifications:
  • 3–5 years' experience leading first-line teams driving performance and engagement.
  • Operational improvement experience with both process and systems.
  • Proven ability to enhance team and individual performance.
  • Experience managing partnered teams to optimize performance risk and compliance.
  • Previous experience coaching and mentoring to develop technical expertise.
What We Offer:

Variety of flexible work arrangements leave options generous discounts on insurance products exclusive offers on retailers ongoing study support and career development programs.



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