Technical Support Specialist

1 month ago

Sydney, New South Wales, Australia Hamilton Island Full time
Systems Support Specialist

We are seeking an experienced Systems Support Specialist to join our team at Hamilton Island, a premier holiday destination in Australia.

This is an exciting opportunity to work in a dynamic environment, providing technical support and troubleshooting for various computer systems and software applications.

Key Responsibilities:

  • Troubleshoot and resolve hardware and software issues, including operating systems, applications, and network connectivity.
  • Provide technical support for end-users, assisting with software installations, configurations, and troubleshooting.
  • Assist in network troubleshooting and maintenance, resolving connectivity problems and configuring network devices.
  • Maintain system performance by proactively monitoring and updating software and hardware to ensure security and efficiency.
  • Create and maintain technical documentation, such as user guides and troubleshooting procedures.
  • Provide after-hours support on a rotating basis, including weekends, and be available for short-notice travel to Hamilton Island.

About You:

  • Proven experience in providing technical support and troubleshooting.
  • Strong knowledge of operating systems (Windows, macOS, Linux).
  • Proficiency in MS Active Directory, Citrix, and common software applications including M365 and Adobe Creative Cloud.
  • Australian Driver's Licence.
  • Experience in the hospitality industry (desirable).

Hamilton Island offers a unique blend of island living and professional achievement. If you are a proactive, solutions-oriented individual with excellent problem-solving and communication skills, we would love to hear from you.

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