Technical Implementation Specialist

1 week ago


Australia Australian Broadcasting Corporation Full time

About the Role

The Australian Broadcasting Corporation (ABC) is seeking a highly skilled Technical Implementation Specialist to join our team. As a key member of our digital transformation team, you will play a critical role in driving the implementation of our marketing automation platform.

Key Responsibilities

  • Develop and implement a comprehensive implementation strategy for our marketing automation platform, ensuring seamless integration with our existing technology systems.
  • Collaborate with internal stakeholders to define and develop the future state operating model, ensuring effective change management and smooth adoption for end-users.
  • Establish and maintain effective relationships with external partners to ensure solutions meet our business goals and align with our technical strategy.
  • Partner with commercial and procurement teams to support a successful go-to-market strategy, including evaluation and implementation best practices.
  • Represent the ABC's unique business needs and requirements throughout the implementation process, ensuring they are considered in solution design and setup.
  • Manage implementation and platform risks and challenges, developing mitigation strategies to address them proactively with relevant stakeholders.

About You

We are looking for a highly experienced implementation specialist with a strong background in marketing automation and digital transformation. You will have a proven track record of delivering complex projects on time, within budget, and with risks effectively managed.

Requirements

  • Extensive experience as an implementation specialist with MarTech/Marketing Automation Platform solutions.
  • Strong technical knowledge of marketing-related SaaS solutions, ideally in marketing automation, CRM, or decisioning platforms.
  • Proven experience in defining implementation business requirements for Marketing Automation Platforms or other MarTech enterprise implementations.
  • Extensive knowledge of the Implementation Partner landscape in Australia, including operational and commercial models.
  • Deep understanding of direct marketing and CRM, including email and push notification channels.
  • Strong knowledge of product and project management practices, tools, and software.
  • Excellent communication and interpersonal skills, with the ability to bridge the gap between business and technology.


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