IT Support Team Leaders
4 weeks ago
About John Holland
We're a leading infrastructure company that's transforming lives with our work. Our purpose is simple – we make a difference in everything we do.
We've always known that infrastructure is about people – our customers, our employees, and the communities we work with every day.
That's our difference. We have deep experience and capability, combined with a genuine care for creating better lives for people along the way.
Be part of the team that's shaping the future of infrastructure.
About IT at John Holland
We're at the forefront of innovation in construction and are undertaking a large digital transformation. Our internal IT team is focused on driving John Holland's next evolution of construction through service delivery excellence, optimised and resilient infrastructure, secure technology and mindset, innovative and scalable technology solutions, data-driven culture, and best-in-class digital experiences.
Are you up for the challenge?
We're looking for expressions of interest from IT Support Team Leaders and IT Support Technicians to join us for our upcoming pipeline of work.
IT Support Technician;
This is a unique opportunity to work in a customer-facing role, where you'll be solutions-focused, curious, energetic, diligent, and motivated by engaging with users, understanding their needs, providing an excellent service experience, and seeing issues through to resolution.
As an IT Support Technician, you'll be responsible for supporting our technical infrastructure, daily level 2 end-user support, and maintenance and administration of IT systems in a diligent and responsive manner to ensure a high level of service to the business.
Key Responsibilities:
- Support all systems, applications, and infrastructure under our IT Service Delivery Model
- Work to resolve Level 2 support requests, phone calls, and walk-up requests
- Provide support to the wider IT Team to manage, install, test, and troubleshoot new technology and systems
- Assist in reviewing technologies to determine suitability for the project and wider business
- Support SMEs in the implementation of supported applications and systems
- Maintain, assign, and reassign IT devices and assets
- Mobilise, support, and demobilise project offices, including installing network hardware and video conferencing equipment and end-user device installs at desks
Requirements:
- Tertiary qualifications in Computing or other relevant discipline
- Significant Help Desk and Level 2 support experience, ideally within construction/engineering
- Strong IT networking and troubleshooting skills
- M365, Service Now, MS Teams, and Intune experience
- Excellent time management and organisational skills
- A logical approach to problem-solving and strong attention to detail
- Positive attitude and superior customer service skills
IT Support Team Leader;
As a Team Leader, you'll be responsible for leading a small team of Technicians in delivering IT support to our offices and project locations, including mobilising/demobilising construction project sites and supporting technical infrastructure, providing daily level 2 end-user support, and managing stakeholders at all levels.
Key Responsibilities:
- Monitor, follow up, and advise stakeholders on the progress of outstanding support requests
- Support the management, installation, review, and testing of new technology
- Manage infrastructure requests, including mobilisation and decommissioning of project offices
- Maintain and adhere to user, data, and business privacy requirements
- Develop comprehensive documentation of the installed environment and system design
- Maintain the installed environment to ensure reliability and stability
- Ensure solutions and systems are appropriately backed up
- Identify issues with current processes and work with IT teams to improve and develop those processes
- Streamline routine tasks
Requirements:
- Tertiary qualifications in Computing or other relevant discipline
- Experience at Team Leader level delivering Level 2 support in Construction/Engineering industry highly regarded
- Strong IT networking and troubleshooting skills
- Expertise in M365, Azure AD, Service Now, Intune, MS Teams, and Microsoft 365
- Excellent project management, time management, and organisational skills
- A logical approach to problem-solving and strong attention to detail
- Strong stakeholder and vendor management experience
- Track record in uniting, developing, and upskilling teams of all skill levels
- Ability to build and promote a positive work culture for immediate team and to influence the wider team culture
Join us and help transform lives.
Your success is reflected in ours, so we're committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as we understand that different perspectives and ideas are critical to our long-term success.
We want you to be with us for the long term, so providing you with rich career experiences and ongoing development is our priority.
What's in it for you?
We're about connecting your sense of purpose to ours. We understand that your career is one of the biggest ways to have an impact on the world. We also believe in supporting you as a whole person, not just an employee.
We reward and support our people in so many ways. This starts with being flexible about how different people like to work. From generous leave policies to wellbeing and relationship support, your needs sit at the heart of our employee benefits.
We offer:
Competitive remuneration with salary continuance, and salary sacrifice options.
Great leave benefits including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave, multicultural leave exchange, and two extra days to prioritise your wellbeing.
Career progression underpinned by our exciting pipeline of work means you'll have the opportunity to work on iconic projects that are shaping cities and communities.
Learning and development opportunities where you'll have access to emerging talent programs, building your career through clear career pathways, plus technical and leadership training and development opportunities.
Inclusion, diversity, and equity is part of how we work. We want everyone at John Holland to feel that they belong – that's why we're working hard every day to foster a more inclusive culture, backed by a business-wide inclusion strategy to bring about meaningful change. We've also got active employee resource groups that support our commitments, including those around gender equality and reconciliation.
Flexible working that works for you as we know flexibility means different things to different people. Whether it's flexi-hours, flexi-parenting, flexi-leave, flexi-shifts, or flexi-work, we're committed to helping our people work flexibly.
-
IT Support Team Leaders
1 month ago
Adelaide, South Australia John Holland Full timeAbout John HollandAt John Holland, our purpose is to transform lives through our work. We're a company that's passionate about making a difference in the world, and we're looking for talented individuals to join our team.About IT at John HollandWe're at the forefront of innovation in the construction industry, and our IT team is driving this change. We're...
-
IT Support Team Leaders
2 weeks ago
Adelaide, South Australia John Holland Full timeAbout John HollandAt John Holland, our purpose is to transform lives through our work. We're a company that's passionate about making a difference in the world, and we're looking for talented individuals to join our team.About IT at John HollandWe're at the forefront of innovation in the construction industry, and our IT team is driving this change. We're...
-
IT Support Team Leaders
2 weeks ago
Adelaide, South Australia John Holland Full timeAbout John HollandAt John Holland, our purpose is to transform lives through our work. We're a company that's passionate about making a difference in the world, and we're looking for talented individuals to join our team.IT at John HollandWe're at the forefront of innovation in the construction industry, and our IT team is driving this change. We're focused...
-
IT Support Team Leaders
4 weeks ago
Adelaide, South Australia John Holland Full timeAbout John HollandWe're a leading infrastructure company that's transforming lives with every project we undertake. Our purpose is simple – we want to make a positive impact on the communities we serve.About IT at John HollandWe're at the forefront of innovation in the construction industry, leveraging cutting-edge technology to drive our business forward....
-
IT Support Team Leaders
5 days ago
Adelaide, South Australia John Holland Full timeAbout the RoleWe are seeking expressions of interest from IT Support Team Leaders and Technicians to join our team at John Holland. As a key member of our IT team, you will be responsible for delivering high-quality IT support to our offices and project locations.Key ResponsibilitiesProvide daily level 2 end-user support and maintenance of IT systemsSupport...
-
IT Support Team Leaders
4 days ago
Adelaide, South Australia John Holland Full timeAbout John HollandWe're a leading infrastructure company that transforms lives with everything we do. Our purpose is simple – we're dedicated to making a positive impact on the communities we serve.We've always known that infrastructure is about people – our customers, our employees, and the communities in which we work every day.That's our difference....
-
IT Support Team Leaders
1 month ago
Adelaide, South Australia John Holland Full timeAbout John HollandWe're a leading infrastructure company that's transforming lives with every project we undertake. Our purpose is simple – we want to make a positive impact on the communities we serve.About IT at John HollandWe're at the forefront of innovation in the construction industry, leveraging cutting-edge technology to drive our business forward....
-
Customer Support Team Leader
3 days ago
Adelaide, South Australia Ventia Full timeWe're seeking a passionate Team Leader to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.The OpportunityReporting to the Senior Manager, the Team Leader is responsible for the day-to-day operations of approx. 15 Customer Service...
-
IT Support Team Leaders
2 weeks ago
Adelaide, South Australia John Holland Full timeAbout John HollandAt John Holland, our purpose is to transform lives through our work. We're a company that's passionate about making a difference in the world, and we're looking for talented individuals to join our team.IT at John HollandWe're at the forefront of innovation in the construction industry, and our IT team is driving this change. We're focused...
-
IT Support Team Leaders
3 weeks ago
Adelaide, South Australia John Holland Full timeAbout John HollandAt John Holland, our mission is to deliver exceptional infrastructure solutions that transform lives and communities.We're a leading provider of construction and engineering services, with a strong focus on innovation, sustainability, and customer satisfaction.About the RoleWe're seeking highly skilled IT Support Team Leaders and...
-
Customer Support Team Leader
4 days ago
Adelaide, South Australia Ventia Full timeWe're looking for a passionate Team Leader to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.The OpportunityReporting to the Senior Manager, the Team Leader is responsible for the day-to-day operations of approx. 15 Customer Service...
-
IT Support Team Leaders
3 weeks ago
Adelaide, South Australia John Holland Full timeAbout John HollandAt John Holland, our purpose is to transform lives through our work. We're a company that's passionate about making a difference in the world, and we're looking for talented individuals to join our team.IT at John HollandWe're at the forefront of innovation in the construction industry, and our IT team is driving this change. We're focused...
-
Team Leader
4 weeks ago
Adelaide, South Australia SMAART Recruitment Full timeAbout the Role:This is an exciting opportunity for an experienced Team Leader to lead, mentor and coach a team of customer service professionals. As a Team Leader, you will be responsible for empowering your team to deliver exceptional member experiences and promoting a member-focussed culture.The successful candidate will be pivotal in driving continuous...
-
IT Support Team Leaders
1 month ago
Adelaide, South Australia John Holland Full timeAbout John HollandWe're a leading infrastructure company that's transforming lives with every project we undertake. Our purpose is simple – we want to make a positive impact on the communities we serve.About IT at John HollandWe're at the forefront of innovation in the construction industry, leveraging cutting-edge technology to drive our business forward....
-
IT Support Team Leaders
2 weeks ago
Adelaide, South Australia John Holland Full timeAbout John HollandWe're a leading infrastructure company that's transforming lives with every project we undertake. Our purpose is simple – we want to make a positive impact on the communities we work with.About IT at John HollandWe're at the forefront of innovation in the construction industry, leveraging cutting-edge technology to drive our business...
-
IT Support Team Leaders
3 weeks ago
Adelaide, South Australia John Holland Full timeAbout John HollandAt John Holland, our mission is to deliver exceptional infrastructure solutions that transform lives and communities.We're a leading provider of construction and engineering services, with a strong focus on innovation, sustainability, and customer satisfaction.About the RoleWe're seeking highly skilled IT Support Team Leaders and...
-
EOI - IT Support Team Leaders & Technicians
1 week ago
Adelaide, South Australia John Holland Full timeAbout John HollandWe're a leading infrastructure company that's passionate about transforming lives through our work. Our purpose is simple – we want to make a positive impact on the people and communities we serve.About IT at John HollandWe're at the forefront of innovation in the construction industry, and our IT team is driving this change. We're...
-
Team Leader
1 month ago
Adelaide, South Australia Kincare Full timeAbout the RoleThis is a leadership opportunity to support a high-performing team of dedicated professionals who deliver in-home care services to elderly customers in Adelaide. As a Team Leader, you will provide guidance, direction, and coaching to the team to achieve exceptional customer service and drive business outcomes.You will lead your team remotely...
-
Team Leader
1 month ago
Adelaide, South Australia Pillow Talk Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team and driving the success of our Gepps Cross store.Key ResponsibilitiesLead from the front and inspire your peers to deliver exceptional customer service and achieve...
-
Team Leader
2 weeks ago
Adelaide, South Australia Benevolent Society Full timeAbout the RoleWe are seeking an experienced Team Leader to join our Resilient Families program, a cutting-edge initiative that provides intensive, in-home support to families with children aged 9 and under. As the first organisation to deliver this service in South Australia, The Benevolent Society leads the way in transforming lives.The Team Leader will...
