IT Support Team Leaders
3 weeks ago
At John Holland, our mission is to deliver exceptional infrastructure solutions that transform lives and communities.
We're a leading provider of construction and engineering services, with a strong focus on innovation, sustainability, and customer satisfaction.
About the RoleWe're seeking highly skilled IT Support Team Leaders and Technicians to join our team and contribute to our mission.
As a member of our IT team, you'll play a critical role in delivering high-quality IT services and support to our customers and stakeholders.
Key Responsibilities- Provide level 2 end-user support and technical assistance to our customers and stakeholders
- Support the installation, testing, and troubleshooting of new technologies and systems
- Collaborate with the IT team to develop and implement IT strategies and solutions
- Ensure the reliability and stability of our IT infrastructure and systems
- Develop and maintain comprehensive documentation of our IT environment and systems
- Tertiary qualifications in Computing or a related field
- Significant experience in IT support and level 2 technical support
- Strong IT networking and troubleshooting skills
- Expertise in M365, Azure AD, Service Now, Intune, and MS Teams
- Excellent project management, time management, and organizational skills
- A logical approach to problem-solving and strong attention to detail
We offer a competitive remuneration package, including salary continuance and salary sacrifice options.
We also offer great leave benefits, including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave.
Our company is committed to inclusion, diversity, and equity, and we're working hard to foster a more inclusive culture.
We're a flexible employer, offering flexible working arrangements that suit our people's needs.
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