IT Support Team Leaders

4 days ago

Adelaide, South Australia John Holland Full time

About John Holland

We're a leading infrastructure company that transforms lives with everything we do. Our purpose is simple – we're dedicated to making a positive impact on the communities we serve.

We've always known that infrastructure is about people – our customers, our employees, and the communities in which we work every day.

That's our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

As a member of our team, you'll be part of a diverse and inclusive workplace that values different perspectives and ideas.

About IT at John Holland

We're at the forefront of AI in construction and are undertaking a large digital transformation. Our internal IT team is focused on forging John Holland's next evolution of construction through service delivery excellence, optimised and resilient infrastructure, secure technology and mindset, innovative and scalable technology solutions, data-driven culture, and best-in-class digital experiences.

Job Summary

We're seeking expressions of interest from IT Support Team Leaders and IT Support Technicians to join our team for our upcoming pipeline of work.

Key Responsibilities

As an IT Support Team Leader, you'll be responsible for leading a small team of Technicians in delivering IT support to our offices and project locations, including mobilising/demobilising construction project sites and supporting technical infrastructure, providing daily level 2 end-user support, and managing stakeholders at all levels.

Key responsibilities include:

  • Monitoring, following up, and advising stakeholders on the progress of outstanding support requests
  • Supporting the management, installation, review, and testing of new technology
  • Managing infrastructure requests, including mobilisation and decommissioning of project offices
  • Maintaining and adhering to user, data, and business privacy requirements
  • Developing comprehensive documentation of the installed environment and system design
  • Maintaining the installed environment to ensure reliability and stability
  • Ensuring solutions and systems are appropriately backed up
  • Identifying issues with current processes and working with IT teams to improve and develop those processes
  • Streamlining routine tasks

Requirements

To be successful in this role, you'll need:

  • Tertiary qualifications in Computing or other relevant discipline
  • Experience at Team Leader level delivering Level 2 support in Construction/Engineering industry highly regarded
  • Strong IT networking and troubleshooting skills
  • Expertise in M365, Azure AD, Service Now, Intune, MS Teams, and Microsoft 365
  • Excellent project management, time management, and organisational skills
  • A logical approach to problem-solving and strong attention to detail
  • Strong stakeholder and vendor management experience
  • A track record in uniting, developing, and upskilling teams of all skill levels
  • The ability to build and promote a positive work culture for immediate team and to influence the wider team culture

What We Offer

We're committed to being an employer of choice, offering a range of benefits, including competitive remuneration, great leave benefits, career progression, learning and development opportunities, and a flexible working environment.

We're proud to be an inclusive and diverse workplace, where everyone feels valued and supported.

Join Our Team

We're excited to welcome talented individuals to our team and look forward to hearing from you.

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